Help (FAQ)

Quick answers about how FriendBurst works today. Can't find what you need? Ask a question and the team will help.

Jump to: Coming back · New accounts · Your profile · Photos and privacy · Mail · Friends · Reporting · Getting help

I had an account before. How do I get it back?

Use Reclaim your old account. Enter your old user name or the email address on that account and we email a link to the address on file. Your old profile is waiting for you.

Can't get into that email address any more? See Account help. Forgot your password? Use Reset password there.

I just joined. Why do some things wait?

New accounts start with a short review period that keeps the site friendly. While it lasts, your comments wait for a quick check by our team before other members see them, and you can't send friend requests or post bulletins and status updates yet. Other members can still send you a request, and you can accept it. After your first 3 comments are approved, the review period ends by itself.

How do I edit or customise my profile?

  • Edit Profile: write your About Me, Interests and the other boxes.
  • Customize Profile: pick a ready-made design, arrange your blocks, or change colours, backgrounds and fonts.
  • : upload a photo and use it as your picture.

More tips: Profile Customizing.

Who can see my photos and my profile?

FriendBurst is members-only right now: people who are not signed in cannot see member profiles or photos.

When you you choose who sees it: Everyone (every signed-in member), Friends, or Only me.

On Privacy Settings you choose who sees each part of your profile ("Anyone signed in", members, friends or no one) (your profile, basic info, friends, comments, photos, videos, status updates and more) and who can send you a message. Under Birthday you choose whether your birthday shows, and whether the year and your age show with it.

How does mail work?

Open Mail to read and send private messages. On a member's profile, choose Send a Message. Who can message you is set on Privacy Settings (Send You a Message). New profiles start with friends only.

How do I find, add or remove friends?

Anywhere you see a person's picture you can usually click on it and it will take you to their profile. There, choose Add to Friends. You can also browse members or use the search box at the top.

Requests you receive and send are on My Friends. To remove a friend without blocking them, find them on My Friends and choose remove. To stop someone contacting you, open their profile and choose Block this User; you can unblock them on My Friends.

How do I report something?

Use Report this User in the menu on a member's profile, or Report on a photo or a comment. Reports go to the staff only, and the member is not told who reported them.

Is FriendBurst in other languages?

Not right now: the site is in English only. The old Spanish and German versions may come back if members ask for them.

Where can I get more help?

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